At JOÈM, we want you to love your pieces as much as we loved curating them for your vanity. Because our collections are produced in thoughtful, limited batches, we maintain a clear and simple return process.
Eligibility for Returns
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Return Window: You may request a return within 30 days of receiving your order.
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Condition: To be eligible for a return, items must be unused, in their original condition, and sent back in their original packaging.
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Non-Returnable Items: Gift cards and final sale items are not eligible for return.
How to Initiate a Return
To start a return, please reach out to our team at support@shopjoem.com with your order number and the item(s) you wish to return. We will provide you with the next steps and the appropriate return address.
Shipping Costs
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Original shipping fees are non-refundable.
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Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
Refunds
Once your return is received and inspected at our studio, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank).