At JOÈM, every piece is handled with intention. Because we are a brand-new startup, we are still actively refining and improving our experience—including our unboxing and packaging details as we grow. Our collections are produced in thoughtful, limited batches rather than mass-produced. This approach ensures uncompromising quality and detail, but it does mean our fulfillment process takes a little extra time.
We believe that great things—and beautifully organized vanities—are worth the wait. Below is everything you need to know about how your order gets to you.
Processing Time
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Order Processing: Please allow up to 5 business days for your order to be carefully inspected, packed, and prepared for dispatch from our studio.
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Launch & Peak Periods: During new collection drops or high-volume seasonal windows, processing may take an additional 2–3 business days. We promise we are working hard to get your pieces to you as safely as possible.
Shipping Rates & Transit Times
We proudly ship worldwide to beauty lovers globally. Shipping options and estimated delivery windows calculated afterdispatch include:
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Standard Shipping (Domestic & International):
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Estimated Transit Time: 10-15 business days after processing, depending on your destination.
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Rates: Calculated at checkout based on your delivery address.
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Tracking Your Order
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Shipping Confirmation Email: Once your order is on its way, you will receive an email containing your tracking link. You can click this link at any time to monitor your package's journey.
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Note: Please allow up to 48 hours for the carrier's tracking portal to update once the package is initially scanned.
Customs, Duties, and Taxes
For our international customers (including shipments crossing the border), please note that local customs offices may occasionally apply import duties, taxes, or clearance fees upon arrival. These charges are the responsibility of the recipient and are determined by your local customs authority.
Questions About Your Shipment?
If your tracking status hasn't updated in a while or you need to update shipping details shortly after placing an order, reach out to us at support@shopjoem.com, and our team will gladly assist you.
Thank you for supporting our startup journey from the very beginning.